Shipping policy

Last Updated: June 2026

Welcome to Giluxe. We are committed to delivering your order quickly and securely throughout the United States and Canada.

Processing Time

  • Orders are processed within 1–3 business days after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During promotions, product launches, or holidays, processing times may be slightly longer.

Shipping Locations

We currently ship to:

  • United States
  • Canada

Estimated Delivery Times

United States

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–4 business days (if available)

Canada

  • Standard Shipping: 5–14 business days
  • Delivery times may vary depending on customs processing and destination.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight
  • Shipping destination
  • Selected shipping method

Free shipping may be offered on qualifying orders and promotional events.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your shipment.

Customs & Duties (Canada)

Canadian customers may be responsible for customs duties, taxes, or import fees imposed by Canadian authorities. These charges are not included in the product price or shipping cost.

Incorrect Address

Customers are responsible for providing accurate shipping information.

Giluxe is not responsible for:

  • Delays caused by incorrect addresses
  • Lost packages resulting from incorrect shipping information

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Giluxe is not responsible for lost or stolen packages. If you experience delivery issues, please contact the shipping carrier and our support team.

Damaged Items

If your order arrives damaged:

  1. Contact us within 7 days of delivery.
  2. Include photos of the damaged product and packaging.
  3. We will review the claim and provide a replacement or refund when appropriate.

Return & Refund Policy

Returns

Due to the nature of personal care and hair care products, we only accept returns for:

  • Unopened products
  • Unused products
  • Products returned within 30 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened products
  • Used products
  • Products damaged through misuse
  • Gift cards

Refunds

Once we receive and inspect your return:

  • Approved refunds will be issued to the original payment method.
  • Refunds typically appear within 5–10 business days depending on your bank or payment provider.

Exchanges

We replace items only if they are:

  • Defective
  • Damaged during shipping
  • Incorrectly shipped

Return Shipping

Customers are responsible for return shipping costs unless:

  • The product was damaged
  • The wrong item was shipped
  • The product is defective

Contact Us

For questions regarding shipping, returns, or refunds: